Guide to the Parent Portal

Access pathways respecting consent

Parents abandon portals when login friction resembles banking apps—magic links balanced with OTP checkpoints solve both usability and compliance storytelling.

• OTP-backed magic links arrive via WhatsApp or email after guardian consent timestamps prove lawful outreach under India’s frameworks.

Portal surfaces translating clinician jargon

• Weekly agenda tiles summarize therapist rotations plus modality swaps without drowning caregivers in abbreviations few decode confidently.

Documents vault bridging homework gaps

• Upload HEP clips or bilingual PDF worksheets toggling Hindi subtitles where literacy varies across households sharing one smartphone.

Installing like an app families already understand

• Android Chrome encourages Add to Home Screen flows mirroring grocery apps parents mastered during demonetization waves—offline caches keep latest summaries readable briefly during metro dead zones.

Trust reinforcement loops

• Readable unread badges reassure guardians clinicians acknowledged caregiver replies preventing anxious midnight WhatsApp pings.