Privacy Policy

MileEvo is operated by DataCuve Solutions LLP. We provide software, discovery, website, and workflow tools for pediatric therapy centers, professionals, schools, and families.

This policy explains how we handle personal data across mileevo.com, MileEvo SaaS, MileEvo Connect, generated center websites, contact forms, and related services.

We may collect contact details, account details, organization details, professional profile information, parent or inquiry details, support messages, usage information, billing-adjacent information, and product workflow data.

When a center, school, or professional uses MileEvo SaaS, the workspace may include child, parent, appointment, therapy, education, billing, communication, goal, report, and progress information entered by that organization or its authorized users.

We use data to provide and improve MileEvo, run accounts and workspaces, process inquiries, support customers, send service communications, operate Connect, generate center websites, protect the platform, and meet legal or contractual obligations.

We look at how MileEvo is used, in totals that don't identify anyone, to fix problems and improve the product. We never sell personal data or use it for advertising, and we do not use children's therapy records to train AI models.

For center workspaces, the therapy center, school, or professional usually controls why data is collected and how it is used. MileEvo provides software and operational support for those customer-controlled workflows.

Because pediatric therapy often involves children, customers are responsible for obtaining the parent, guardian, consent, notice, or other lawful basis required for the records they enter and manage in MileEvo.

Some MileEvo features use AI to help therapists write notes and reports. When a therapist records a session or asks for an AI draft, the audio or text is sent to secure services MileEvo uses, such as Microsoft Azure, to create a transcript and a draft. The therapist reviews every draft before it is used. These providers are not allowed to train their models on this data. Session audio is deleted within 2 days; transcripts and notes stay with the child's records at the centre. A session is recorded only if the parent has agreed, and they can withdraw that at any time.

We share data only where needed to run the service, support customers, process payments or communications, host infrastructure, comply with law, protect rights and safety, or complete a business transaction under appropriate safeguards.

Customer workspace data is not sold. Access is limited to authorized users, service providers, and MileEvo personnel where needed for support, operations, security, or contractual obligations.

We use administrative, technical, and operational safeguards such as role-based access, structured permissions, audit-oriented workflows, and controlled internal access where appropriate.

Retention depends on the product area, customer instructions, legal requirements, operational needs, and backup cycles. Customers may also have their own retention duties for clinical, billing, tax, employment, or education records.

Session audio recordings are deleted automatically within 2 days.

MileEvo uses cookies that keep you signed in and keep your account secure, and one that remembers your display theme. On our website and web app we also use Google Analytics to count visits and see which pages are useful; it is not used on parent consent-link pages. A centre's own website built with MileEvo may add the centre's own Google Analytics. We don't use cookies for advertising.

Depending on the context, you may request access, correction, deletion, withdrawal of consent, or grievance review. If your data is controlled by a therapy center or school, we may route or coordinate the request with that organization.

To make a privacy or DPDP-related request, contact us at hello@mileevo.com with enough detail for us to identify the relevant product, workspace, profile, inquiry, or account.