New Center Setup Checklist

Checklist overview

Treat MileEvo configuration like commissioning hospital equipment—sequence matters. Billing defaults influence scheduling templates, which influence WhatsApp reminders. Racing ahead creates phantom invoices or mismatched session lengths that parents notice before your team does.

Step 1 – Center identity and compliance

• Upload logo, GSTIN, PAN where required, therapy modalities offered, and emergency escalation tree.
• Attach policy PDFs (consent, cancellation, refunds) so parents self-serve trust signals from day zero.

Step 2 – Hours, holidays, and rooms

• Configure working hours per location, add pan-India holidays plus local school calendars, and tag therapy rooms so equipment conflicts surface early.

Step 3 – Session blueprints

• Map 30/45/60 minute templates to fee codes so front desk never guesses when building ad-hoc bookings.

Step 4 – People readiness

• Invite every therapist, verify they complete MFA, then publish the live schedule board only when coverage is confirmed.

Step 5 – First children and packages

• Import or manually add starter children using a single intake worksheet and attach prepaid packages reflecting real Mumbai or Pune pricing experiments.

Step 6 – Communications validation

• Send yourself a WhatsApp reminder sandbox message before announcing go-live publicly—carrier quirks vary by circle.

Step 7 – First appointment plus retrospective

• Book the inaugural slot end-to-end, generate an invoice draft even if waived internally, and host a fifteen-minute retrospective with owners.