Scheduling
Cancelling and Rescheduling Appointments
4 min read
Cancel from timeline views with reasons, reschedule cleanly, and notify parents automatically.
Cancelling compassionately from schedule view
Cancellation UX mirrors bedside manner—parents remember tone longer than clinical jargon.
- Tap any appointment chip → Cancel & notify.
- Pick standardized reasons such as cyclone closures, pediatric fever spikes, or therapist emergencies—analytics teams aggregate patterns monthly.
Parent notifications that rebuild trust
- Bundled WhatsApp plus email summaries explain cancellations plainly and optionally propose replacement slots honoring guardian calendars.
Rescheduling without losing clinical thread
- Quick reschedule snaps visits inside the same therapist column before SOAP drafts finalize—perfect when OT rooms reopen faster than expected.
Billing hygiene finance teams adore
- Cancelling inside prepaid refund windows triggers automated credit notes referencing compliant timestamps vital during MCA scrutiny.
Safeguarding documentation expectations
- Attach clinician remarks whenever safeguarding investigations hinge on abrupt cancellations—privacy committees rely on immutable attachments.